What is this platform?
It is a SaaS platform for SMM panel owners who want WhatsApp support automation, Telegram support automation, bot ticket medium processing, provider routing, broadcasts, and customer workspace management in one product.
FAQ
Questions panel owners ask before launching automation.
These answers cover plans, WhatsApp and Telegram support, Perfect Panel and Rental Panel compatibility, ticket workflows, provider routing, service rules, and billing.
Does it support Perfect Panel?
Yes. Customers can choose Perfect Panel during subscription and the runtime uses the normalized Perfect Panel adapter.
Does it support Rental Panel?
Yes. Rental Panel is supported through a dedicated adapter that normalizes order, user, and ticket behavior into the same internal workflow.
Can I use WhatsApp only?
Yes. Starter - WhatsApp is built for WhatsApp-only support, linked chats, routes, and broadcasts.
Can I use Telegram only?
Yes. Starter - Telegram is built for Telegram-only operations.
Is ticket support included?
Yes. The bot ticket medium is included in all three plans and remains separate from the SaaS support desk.
Can I use both WhatsApp and Telegram?
Yes. Business unlocks both mediums in one workspace.
How does provider routing work?
Provider routing maps provider keys or domains to tenant-specific WhatsApp or Telegram targets and uses your plan restrictions to block unsupported mediums.
How do broadcasts work?
Broadcasts are included in every plan. Starter plans broadcast only on their allowed medium, while Business can operate both channels.
Can I choose my panel type?
Yes. You can choose Perfect Panel or Rental Panel during invoice creation or update the panel type later from your workspace settings.
Can I change my panel type later?
Yes. After switching between Perfect Panel and Rental Panel, run a connection test and verify user lookup, order details, and ticket creation before enabling verification or live support flows.
How does service name parsing mode work?
The bot reads Start and Refill wording from your service names to decide speed timing and refill eligibility.
How does cached service rules mode work?
You configure services API access, fetch services, save cached records, then define start-time and refill rules inside your tenant workspace.
Do I get a support ticket system?
Yes. You get a SaaS support ticket area for platform help, plus the separate bot ticket medium for panel order requests.
Is this a SaaS platform for SMM panel owners?
Yes. It is designed specifically for SMM panel support operations, automation, routing, billing, and multi-tenant workspace management.
How do I subscribe?
Register a workspace, choose a plan, choose your panel type, create an invoice, submit your payment reference, and wait for approval.
How are invoices approved?
The platform team reviews pending invoices manually, then approves or rejects them and activates the matching subscription.
Can the platform team change my plan or panel type?
Yes. The platform team can update plan, expiry, modules, and panel type when necessary.