Billing help
Get help with invoices, payment references, approval status, plan activation, and workspace access.
Support and onboarding
Get help with subscription, setup, runtime, and workspace configuration.
The platform includes a built-in SaaS support ticket system so customers can contact the platform team without mixing billing help with the bot ticket medium used inside their own SMM panel.
Best starting path
Subscription and setup checklist
1
Register workspace
Create your customer account and default tenant.
2
Choose plan and panel type
Select Telegram, WhatsApp, or Business with Perfect Panel or Rental Panel.
3
Create invoice
Submit payment reference and wait for platform approval.
4
Complete setup
Connect channels, routes, linked chats, ticket rules, and service mode.
Setup help
Prepare panel API, choose Perfect Panel or Rental Panel, connect WhatsApp/Telegram, and complete route mapping.
Routing strategy
Plan provider domains, aliases, WhatsApp groups, Telegram groups, templates, and fallback support behavior.
Runtime troubleshooting
Understand delivery warnings, command logs, linked chat issues, route problems, and ticket subject configuration.
Use SaaS Support after login.
After login, open SaaS Support inside your workspace dashboard. That channel is dedicated to platform help and stays separate from the bot ticket medium.
Prepare the right details.
- Your workspace email
- Panel type: Perfect Panel or Rental Panel
- Support medium: WhatsApp, Telegram, or both
- Provider route or linked chat issue details
- Screenshot of any error or failed action